5

I have a 2003 Ford Windstar with over 240,000 miles on it. I was referred to Ken by a very good friend/neighbor. His staff is amazing and Ken happens to be the most professional and honest mechanic I have ever dealt with. And believe me as a single senior citizen, I've met more mechanics than I care to count. My dad was a 37+ years GM retiree and was very paticular about who sercived his (and his kids) vechicles. He didn't give out referrals haphazardly. He passed in 2005 but...

Hi Marie, thank you for sharing your love of our Cottman on Facebook. We really enjoy helping our customers and take pride in everything we do here, and thorough and thoughtful feedback such as yours only adds to that. It's truly our pleasure to assist you with your Windstar, and we look forward to being of service again the next time you need it. Gratefully, Cottman of Gladstone

- Cottman Transmission and Total Auto Care - Independence
5

They treated me fair and did what they said they were going to do. It's never fun going to a repair shop but feel comfortable trusting this place. 5 stars for sure

5

Great service-New owners I needed some work done on my car, but felt that another car repair shop had not given me an accurate diagnosis. I brought it to Cottman of Independence. They took it for a short test drive, repaired my vehicle and had me back on the road in no time at all! Thank you Cottman! I will be back when my car needs more work.

Getting you back on the road in no time was our pleasure, and it's an honor to know that this earned us your trust moving forward as well. Thank you so very much, Eilene! Gratefully, Cottman of Independence

- Cottman Transmission and Total Auto Care - Independence
4

Free estimate and were honest and up front about what they could do for me and the problems with my Ford Powershift Transmission. Did not try to convince me of any specific path for fixing my problem. I appreciate their honesty and would recommend them to a friend.

Thank you for your recommendation! We’re very pleased that you felt comfortable interacting with us and we’re glad we could offer some assistance with your Ford. Please let us know if you ever need anything else.

- Cottman Transmission and Total Auto Care - Independence
5

Always above my expectations. Ken, Doug and the gang take exceptional care of my car. I've no worries, because I have a knowledgeable team, thorough and they care about their customers.

4

Cottman Transmission of Independence MO was very honest, fair and knowledgeable in their repair of my Dodge Caravan. Another transmission place in town told me I needed to replace the transmission and it would cost around $2200. Cottman, using the same error codes, told me I needed 2 motor mounts which fixed the problem. Total cost was $425.

It's always a great pleasure to read stories of when our customers save money and find honesty and efficiency with us, Jim. Thanks for sharing your story! Gratefully, Cottman of Independence

- Cottman Transmission and Total Auto Care - Independence
5

Thank you for looking at my car - I will be so glad to recommend my friends to your great shop!

And we will gladly accept that recommendation! Thank you for letting us be of assistance. Gratefully, Cottman of Independence

- Cottman Transmission and Total Auto Care - Independence
5

I own small business and have 4 service vans. Ford van's transmission started slipping. After dropping off van for Cottman to look at Brian called me with the bad news that it needed to be rebuilt for around $2300.00. He asked where we purchased it from and I told him CarMax. He offered to call them for me on my behalf to see if I had any warranty. CarMax called me and told me no Warranty. Then Brian Offered to call local Ford Distributor for me and found out that it was still covered under drive train warranty since it has less than 60K miles on it. None of these calls that Brian made on my behalf were his responsibility but he did them anyway. I never thought a Transmission repair store would impress me as much as Brian did. Excellent Customer Service! Brian gained you a new customer for him going above and beyond to help me out.

Keeping the vans for your business up and running is what we're here for, Tim. Thanks for sharing with the world the excellent service you found at Cottman, and thank you for being our guest. Gratefully, Cottman of Independence

- Cottman Transmission and Total Auto Care - Independence
4

Friendly and willing to listen to the customer to understand the problem. Was able to suggest a new approach to fixing a persistent leaky seal and rear end vibration. Ask for Ken or Damon. They will get you headed in the right direction. Also I have found it helps to do as much research on your transmission/driveline symptoms so they can pinpoint the problem and apply the fix in less time. Overall I had a good experience. Vibration is gone and time will tell if the leak is gone for good.

5

Had a transmission go out and they were honest with me and helped point me in the right direction to the dealer so I could get it fixed cheaper. Hard to find honest people these days! Go see these guys because they will take care of you!

We absolutely will take care of our valued customers! Thanks for your wonderful review. Gratefully, Cottman of Independence

- Cottman Transmission and Total Auto Care - Independence
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